Effective Date: March 2024

At Retrato Studio Philippines, we understand that sometimes plans change. To provide the best service to our valued clients, we have established the following Reschedule and Cancellation Policy. Please take a moment to familiarize yourself with these terms.

Rescheduling Policy:

1. Request for Rescheduling: Clients may request to reschedule their session by reaching us at our social media accounts at least 2-3 days prior to the originally scheduled date. We will make every effort to accommodate your new preferred date and time, subject to our availability.

2. Maximum Reschedules: Clients are allowed to request rescheduling of their session up to a maximum of two times. After the second rescheduled request, the reservation fee initially paid will be forfeited, and clients must submit a new reservation fee if they wish to reschedule again. Also, rescheduled requests are only allowed within the month of the original booking.

3. Limitations: We understand that unforeseen circumstances can arise. In cases of emergencies or unavoidable situations, please contact us as soon as possible, and we will work with you to find a suitable solution.

You may request to reschedule your slot up to a maximum of two(2) times.

Cancellation Policy:

1. Cancellation Request: If you need to cancel your session, please reach us at our social media accounts at least 2-3 days prior to your booked date.

2. No Refund Policy: We regret to inform you that we do not offer refunds for cancellation requests. Any payments made for canceled sessions are non-refundable.

3. No-shows: Failure to show up for your scheduled session without prior notice will result in the forfeiture of any payments made.